When canceling a Cruise, certain penalties apply. See the information below for details.

Cruise Length

Days Prior to Departure

Cancellation Fee Per Person

2 - 5 day cruises (excluding all Alaska, Europe, Transatlantic, and Panama Canal cruises)

Up to 76 days

None (except Pack & Go, Early Saver* and Super Saver fares**)

75 to 56 days

Deposit Amount

55 to 30 days

Deposit or 50% of total fare, whichever is greater

29 to 15 days

Deposit or 75% of total fare, whichever is greater

14 days or less

100% of total fare

6 days or longer cruises (as well as all Alaskan, European, Transatlantic, and Panama Canal cruises)

Up to 91 days 

None (except Pack & Go, Early Saver* and Super Saver fares**)

90 to 56 days

Deposit Amount

55 to 30 days

Deposit or 50% of total fare, whichever is greater

29 to 15 days

Deposit or 75% of total fare, whichever is greater

14 days or less

100% of total fare

All cruises purchased under the Pack & Go fare

Any time after booking

100% of total fare

Total Fare is defined as Cruise Fare, Transfer Services, Pre/Post Cruise Vacation Packages and Air Supplements (excluding Restricted Air which is non-refundable any time after booking).                        

*Early Saver: The deposit is non-refundable. All cancellations that occur prior to final payment due date will receive a non-refundable and non-transferable future cruise credit, redeemable for US dollars bookings, in the amount of the deposit less a $50 pp service fee. The future cruise credit must be used on a sailing within 24 months from the date of cancellation and can only be applied to your cruise fare. Any unused portion will be forfeited.

**Super Saver: The deposit is non-refundable.

• Government fees/taxes are excluded from cancellation penalties.

• For special 3/4/5th guest rates, if the cancellation penalty exceeds the rate, the penalty will be equivalent to that rate. Reservations will be held until 30 minutes prior to departure without risk of automatic cancellation.

• No refunds will be made in the event of "no shows". We recommend the purchase of trip cancellation insurance.

(Last updated: July 12, 2023 Click here  to view the latest policy provided by the cruise line.)

If you have purchased a specially priced promotion where the deposit is 100% non-refundable from the point of payment, you are not entitled to any refund, payment, compensation, or credit whatsoever of your deposit under any circumstance if you cancel your bookings.

Note: Cancellation Policies are subject to change at any time by the cruise line without prior notice.

If you or anybody travelling with you wishes to cancel either your/their holiday, you must contact Shoreside Sailor Services if booking direct (through our Contact Us page is best, or call in US 1-954-488-2955; if in the UK call +44-20-3003-4919), or your travel agent or tour operator, and give notice of the cancellation. The Voyage will only be cancelled on the date we receive the notice of cancellation. Please note, the following cancellation policy is only eligible with our Suites, Essential fare, and Premium fare options. Lock-it-in Rates and our Base fare options are non-refundable.

- You have the most flexibility outside of 120 days prior to your departure date. If you're booking at this time, you have a 7-day grace period to request a full refund on your deposit and any other payments made. Refunds will be issued to your original form of payment.

- After the grace period (but still before the 120-day mark), you can receive a full refund on any payments, not including your deposit. For your deposit, you can request a Future Voyage Credit at this time.

- From 119 days up to 45 days from your departure date, your available options are:

• Receive a “Future Voyage Credit” in the amount paid that can be applied to a new sailing up to 1 year after the original Voyage date.

• Change to a new Voyage date up to 1 year after original Voyage date.

• Change names on the reservation; permissible up to 48 hours before your Voyage sailing date.

• Submit an insurance claim if travel protection (aka travel insurance) was purchased.   

- At 44 days from your departure date, all funds paid are final. But you do have the option to transfer, sell, or otherwise have someone go in your place up to 48 hours before your Voyage.

Note: the date of departure means the date the arrangements you have booked through us start.  So if you booked a flight or hotel add-on to your Voyage, it is the day the first add-on begins.  Conversely, It may be your Voyage sail date if that is the only thing you booked with us.  The sail date is the date the ship, on the Voyage portion of your holiday, departs the port of embarkation. 

Individual cancellation policies apply at the Guest level for any individual cancellation within a cabin.  

Depending on the reason for cancellation, you may be able to reclaim any unrefunded money (less any applicable excess) under the terms of your travel insurance policy. Claims must be made directly to your insurance company. As always, we recommend you purchase our Voyage Protection.

Where any cancellation reduces the number of full paying party members below the number on which the price, number of free places and/or any concessions agreed for your booking were based, we will recalculate these items and re-invoice you at the applicable higher price.

Cancellations shall be deemed effective at 11:59 p.m. local east coast United States time on the date Guest communicates such cancellation.

Per person taxes and fees will be refunded to the credit card on file.

Our Voyages are adult-only, so Guests must be at least 18 years old to sail with us. 

Please note, the following cancellation policy is only eligible with our Suites, Essential fare, and Premium fare options. Lock-it-in Rates and our Base fare options are non-refundable.

• These are our standard booking policies. While our standard booking policies provide options and flexibility should plans change, from time to time we may activate a specifically branded “Flexible Booking Policies” offer, or other special offers, that may affect bookings, deposits, payment schedules, cancellations, and/or refunds on cancelled voyages. Click here (or the Offer Terms & Conditions link above, which takes you to the same place) to see if Flexible Booking Policies or another special offer is in effect at the time you book.

• The minimum age to book a Voyage is 18 years old.

• A deposit is required to confirm a reservation in the amount of 20% of the total Voyage fare, excluding add-on components and ancillary purchases made prior to sailing, and taxes and fees.  

• Bookings can be held for 24 hours without deposit up to 45 days prior to the sail date. Bookings made within 44 days or less of the sailing date require full payment at time of booking (and will not be held for 24 hours) based upon your Voyage Fare choice.

• Online direct bookings will require a credit card at the time of booking, but the deposit will not be charged until 24 hours have elapsed after the booking.  

• Beyond 121 days or more from the sailing date, Guest or Guest’s travel agent has 7 days from the initial booking date as a grace period to cancel the reservation and will receive a full refund of the deposit if cancelled within the grace period.   

• After the 7-day grace period, the deposit is 100% non-refundable.

• The 7-day grace period does not apply to bookings made at 120 days or less of the sail date, since full payment of the Voyage fare is required at this time.

Virgin Voyages cannot accept Guests who will have entered their 24th week of pregnancy by the beginning of, or at any time during, the voyage. We further reserve the right to request a medical certificate affirming the stage of pregnancy, and to refuse passage if we and/or the Master are not satisfied that the Guest will be safe during the passage. 

Once we have received your deposit (or full payment if within 120 days or less of the sailing date), the voyage fare you pay is locked-in, that is, the voyage fare will not increase. If you buy add-on components, such as flights and/or hotels and/or transfers, additional fees associated with these services will apply as well as any applicable governmental taxes and fees. All assessed government or quasi-government taxes and fees are subject to change without notice at any time, and we reserve the right to add a surcharge for these taxes and fees whether you have a confirmed booking under deposit or have made a final payment. That said, we will not add a fuel surcharge should fuel prices rise. All rates and information presented herein were in effect at time of printing and are subject to change with or without notice. 

Please note, Sailors from outside the United States may incur foreign transaction fees charged by their credit card company when making a booking within Virgin Voyages. 

Smoking areas are provided around the ship. A Guest found smoking anything, to include “vapes,” in their room (including balcony) or other non-designated areas onboard, agree to a $500 fee to be added to their onboard account, and may be disembarked from the Voyage, which may be at a port of call. Virgin Voyages will have no further responsibility toward Guest in this instance; the cost of return to the port of embarkation or Guest’s home will be borne by the Guest. 

Whenever possible, Virgin Voyages will work to accommodate Guests with special needs. However, the following conditions apply:

• Due to the risks inherent in travel by sea, if a Guest has any special medical, physical or other requirements, the Guest, the Guest’s travel agent, or any person booking on Guest’s behalf is requested to inform us at the time of booking of any special need or other condition for which Guest or any person in Guest’s care may require medical attention or accommodation during the Voyage, or for which the use of a wheelchair or service animal is contemplated or necessary.

• Guests requiring the use of service animals (US) or assistance dogs (UK and EU) are asked to notify us not less than 21 days prior to the Voyage. 

• Notice of any of the above items may be made online at booking to our Shoreside Sailor Services by clicking here or calling in the US or Canada  1-954-488-2955 or if in the UK, +44-20-3003-4914. 

• If any such special need or condition arises after a Guest has booked a Voyage, the Guest is requested to report it to Shoreside Sailor Services as soon as Guest becomes aware of it. 

• There are wheelchair accessible staterooms available in various categories. 

• Not all areas or equipment on the vessel are suitable for access to disabled Guests or Guests with reduced mobility. But if you need help, we’ll do our utmost to provide it.

• Guest acknowledges and understands that certain international, foreign or local safety requirements, standards, and/or applicable regulations involving design, construction or operation of the vessel, docks, gangways, anchorages or other facilities on or off the vessel may restrict access to facilities or activities for persons with mobility, communication, or other impairments or special needs. 

• In limited situations where Guest would be unable to satisfy certain specified safety and other criteria, even when provided with appropriate auxiliary aids and services, we reserve the right to refuse permission to participate in all or part of the Voyage.  

• Virgin Voyages has the right to refuse or revoke passage to anyone who, in its judgment, is in a physical or mental condition unfit for travel or who may require care beyond that which Virgin Voyages can provide. Virgin Voyages reserves the right to deny participation in certain activities based on past or present medical conditions. For questions about whether our Voyage experience is right for you, please contact our Shoreside Sailor Services by clicking here or if in the US or Canada calling  1-954-488-2955 and if in the UK +44-20-3003-4914.

• Virgin Voyages similarly reserves the right to refuse or revoke passage to anyone who has failed to notify it of their specific needs with regard to accommodation; seating or services required from it or the terminal operator; their need to bring medical equipment; their need to bring a service animal on board the ship; or of any other known disabilities that require special assistance, special services, or privileges; who in the Carrier’s and/or Master’s opinion is unfit or unable to travel; or anyone whose condition may constitute a danger to themselves or others onboard on the grounds of safety.  

• Guests are under no obligation to identify themselves solely because they have a disability when they seek no special assistance, special services, or privileges. Guests may consider self-identifying their disability where notice to the vessel crew would prevent misunderstanding of a Guest’s particular impairment or disability.  

• Where necessary in order to comply with applicable safety requirements, we may require a Disabled Person or Person with Reduced Mobility to be accompanied by another person who is fit and able to assist them in day to day activities.